Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from Mastrio Maju Sdn Bhd (Registration No. 1561729-H) ("Mastrio Ads", "we", "us", "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Services and Products

2.1 Service Categories

We provide the following services:

• Digital Marketing Tools: Software, automation tools, and platforms for business marketing purposes
• Consulting Services: Digital advertising consultation and strategy development
• Custom Software Development: Tailored software solutions for business needs
• Digital Products: Licenses, subscriptions, and digital deliverables

2.2 Intended Use

By purchasing our services, you warrant that:

• You will use our products/services in compliance with all applicable laws and regulations
• You will comply with all third-party platform terms of service (including but not limited to Meta, TikTok, Google, X/Twitter, etc.)
• You will not use our services for any illegal, fraudulent, or harmful purposes
• You are solely responsible for how you use our tools and services

2.3 Prohibited Uses

You expressly agree NOT to use our services for:

• Any activity that violates local, state, national, or international law
• Fraudulent, deceptive, or misleading practices
• Harassment, abuse, or harm to any individual or entity
• Spamming, phishing, or unauthorized data collection
• Violation of intellectual property rights
• Bypassing or circumventing security measures of any platform
• Any purpose that violates third-party terms of service

3. Payment Terms

3.1 Payment Methods

We accept the following payment methods:

• FPX Online Banking: Instant bank transfer (Malaysia only)
• Credit/Debit Cards: Visa, Mastercard (subject to additional processing fees)
• Alternative Methods: As may be offered from time to time

3.2 Processing Fees

Credit/debit card payments may be subject to an additional 3% processing fee to cover bank charges. This will be clearly displayed before payment confirmation.

3.3 Currency

All prices are stated in Malaysian Ringgit (RM / MYR) unless otherwise specified.

3.4 Payment Processing

Payments are processed securely through Billplz (Revenue Monster Sdn Bhd), a licensed payment gateway in Malaysia. We do not store your credit card information.

4. Refund and Cancellation Policy

4.1 Digital Products - NO REFUNDS

This includes but is not limited to:

• Software licenses and access codes
• Digital downloads and files
• API access and credentials
• Consultation services already rendered

4.2 Service Subscriptions

For recurring subscriptions:

• You may cancel at any time, but no refunds will be issued for the current billing period
• Cancellation takes effect at the end of the current billing cycle
• You remain responsible for any charges incurred before cancellation

4.3 Custom Development Projects

For custom software projects:

• Deposits and milestone payments are non-refundable
• Refund eligibility will be determined based on work completed and project-specific agreements
• Any refund requests must be submitted in writing within 7 days of the disputed charge

4.4 Exceptions

Refunds may be considered only in the following circumstances:

• Technical failure on our end preventing product delivery
• Duplicate charges due to processing errors
• Unauthorized charges (subject to investigation)

All refund requests must be submitted to [email protected] with proof of purchase.

5. Chargeback and Dispute Resolution

5.1 Dispute Resolution Process

BEFORE initiating any chargeback or payment dispute, you MUST:

1. Contact us at [email protected] with your order details
2. Allow us 7 business days to investigate and respond
3. Work with us in good faith to resolve the issue

5.2 Chargeback Consequences

If you initiate a chargeback without following the dispute resolution process above:

• Your access to all products and services will be immediately terminated
• You will be banned from making future purchases
• We reserve the right to pursue recovery of chargeback fees and legal costs
• Your information may be shared with fraud prevention services

5.3 Fraudulent Chargebacks

Chargebacks initiated in bad faith (where service was properly delivered) will be vigorously contested. We maintain comprehensive records of all transactions and service delivery.

6. Intellectual Property Rights

6.1 Our IP

All content, software, tools, and materials provided by Mastrio Ads are protected by intellectual property laws. This includes:

• Software code and algorithms
• Website content and design
• Trademarks, logos, and branding
• Documentation and training materials

6.2 License Grant

Upon payment, we grant you a limited, non-exclusive, non-transferable license to use our products/services for your legitimate business purposes only.

You may NOT:

• Resell, redistribute, or share access to our products
• Reverse engineer, decompile, or modify our software
• Remove or alter any copyright notices or branding
• Use our products to create competing services

6.3 License Termination

We reserve the right to terminate your license and access if you violate these terms or use our services for prohibited purposes.

7. Warranties and Disclaimers

7.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Maintenance and updates
• Technical issues beyond our control
• Third-party service dependencies

7.2 Performance Disclaimer

7.3 "As-Is" Provision

Services are provided "AS-IS" and "AS-AVAILABLE" without warranties of any kind, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability

7.4 Third-Party Platforms

Many of our tools interact with third-party platforms (Meta, TikTok, Google, etc.). We are not responsible for:

• Changes to third-party platform APIs or policies
• Account suspensions or bans by third-party platforms
• Loss of data or access due to third-party actions

8. Limitation of Liability

8.1 Excluded Damages

We shall NOT be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Reputational damage
• Actions taken by third-party platforms against your accounts

8.2 Customer Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

• Your use of our services and tools
• Compliance with all applicable laws and regulations
• Compliance with third-party platform terms of service
• Backups of your data
• Security of your account credentials
• Any consequences resulting from your use of our services

9. Indemnification

You agree to indemnify, defend, and hold harmless Mastrio Maju Sdn Bhd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your violation of third-party rights (including intellectual property rights)
• Your violation of third-party platform terms of service
• Any claims by third parties related to your use of our services

10. Privacy and Data Protection

10.1 Data Collection

We collect and process personal information as necessary to provide our services. This includes:

• Name, email, and contact information
• Payment information (processed securely by Billplz)
• Usage data and analytics

10.2 Data Usage

We use collected data to:

• Process orders and deliver services
• Provide customer support
• Improve our products and services
• Send service-related communications
• Comply with legal obligations

10.3 Data Security

We implement reasonable security measures to protect your data. However, no system is 100% secure. You acknowledge that you provide information at your own risk.

10.4 PDPA Compliance

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA). For detailed information about how we handle your data, please refer to our Privacy Policy.

11. Account Security

11.1 Account Credentials

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

11.2 Account Sharing

Accounts are for individual use only. Sharing account access is prohibited and may result in termination of service without refund.

11.3 Suspicious Activity

We reserve the right to suspend or terminate accounts showing signs of:

• Fraudulent activity
• Unauthorized access or sharing
• Violation of these Terms
• Abuse of our services

12. Termination

12.1 Termination by Us

We reserve the right to terminate or suspend your access immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms and Conditions
• Suspected fraudulent or illegal activity
• Abuse of our services or support team
• Chargeback disputes
• Non-payment

12.2 Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• You remain liable for any outstanding payments
• No refunds will be issued for prepaid services
• We may delete your data after a reasonable grace period

12.3 Survival

Sections relating to payment obligations, intellectual property, warranties, liability limitations, and indemnification shall survive termination.

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. The "Last Updated" date at the top will reflect the most recent revision.

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

For significant changes, we will make reasonable efforts to notify you via email or prominent website notice.

14. Governing Law and Jurisdiction

14.1 Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14.3 Dispute Resolution

In the event of any dispute, we encourage you to first contact us at [email protected] to seek an amicable resolution before pursuing formal legal action.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Mastrio Ads regarding the use of our services, superseding any prior agreements.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15.6 Language

These Terms and Conditions are provided in English. Any translations are provided for convenience only. In case of any conflict between the English version and any translation, the English version shall prevail.